Elements and Performance Criteria
- Identify legal requirements and procedures relating to sale of automotive products and services
- Sell product or service in compliance with legal requirements
- Product or service is sold according to workplace procedures and identified legal requirements
- Customer transaction is handled according to consumer legislation
- Accurate advice and information are provided to customers about product and consumer rights
- Advice is sought from supervisor where clarification or assistance is needed
- Record required information on product or service sale documentation
- Correct product or service sale documentation is selected and accessed according to workplace procedures
- Clear and accurate information is provided on sales documentation to comply with legal requirements
- Signed acknowledgement of information provided is obtained from customer, as required
- Sales documentation is completed and stored according to workplace procedures
- Identify legal requirements and procedures relating to sale of automotive products and services
- Sell product or service in compliance with legal requirements
- Product or service is sold according to workplace procedures and identified legal requirements
- Customer transaction is handled according to consumer legislation
- Accurate advice and information are provided to customers about product and consumer rights
- Advice is sought from supervisor where clarification or assistance is needed
- Record required information on product or service sale documentation
- Correct product or service sale documentation is selected and accessed according to workplace procedures
- Clear and accurate information is provided on sales documentation to comply with legal requirements
- Signed acknowledgement of information provided is obtained from customer, as required
- Sales documentation is completed and stored according to workplace procedures